Every price page on this site links here, so this is the short, plain version of how we work. We read prices from the vendor’s own pricing page, put a date on them, and do the crew maths in the open. Where we have not run a product ourselves, we say so.
Where Our Prices Come From
A price on Field Service Lab has one source: the vendor’s own public pricing page. We do not take prices from review sites, reseller quotes, forums or search engine summaries, because those repeat each other and drift out of date.
- One page per vendor. Plans, per-user fees, add-ons and payment processing fees are read from that vendor’s pricing page and stored in a single data file. Pages pull from it, so a figure is never typed by hand into an article.
- A date on every table. Each price table shows the day we read the page. If a vendor changes its pricing after that day, the date tells you the table may be behind.
- Billing modes kept apart. Where a vendor sells the same plan billed yearly, on a 1-year commitment and month to month, we show all of them and label which is which.
- Rechecked every quarter. We reread a vendor’s pricing page when it changes and at least every three months. The date on a page only moves when we have actually read the source again.
Prices Vendors Hide
Some vendors do not publish prices and ask you to book a demo. We handle that two ways, and never print a number without a source.
- Typical range, unconfirmed. If a third party has published a range, we show it labeled “Typical range, unconfirmed”, with the source and the date of that source.
- Quote only. If we cannot find a range with a source, we write “Not published: quote only”.
How We Work Out Real Cost by Crew Size
The price on a vendor card is rarely what a crew pays. Our calculator, used on pages like Jobber pricing, turns the published numbers into a monthly figure for your crew.
The formula is the same on every line: plan tier + extra users × the extra user price + any add-ons you tick.
- People who need a login. We count users, not technicians. The office counts if it needs its own login.
- Cheapest route per plan. For each plan we compare the tier that fits your crew with a smaller tier plus extra users, and keep the lower figure. This only applies where the vendor publishes an extra user price.
- One extra user rate. Where a vendor publishes a single figure for extra users, we apply it to every plan and billing mode it covers.
- What is left out. Add-ons appear only when you tick them. Payment processing is charged per transaction, so it is not in the headline monthly figure, and sales tax is not included.
- Vendors without tiers. Where a vendor sells by route, by job count or with unlimited users, a seat-based calculation does not fit, so we quote the plan price as published instead.
Everything runs in your browser. For a side-by-side across vendors, see the software cost calculator.
What We Have and Haven’t Tested
We compare published plans, prices and features. We have not run every product in a live business, and we do not claim to have run a product unless the page says so.
- What we check. The numbers, the billing options, the fees and the limits that each vendor publishes. We read them, date them and work out what they add up to for different crew sizes.
- What we do not check. How a product feels to use day to day, how good its support is, or whether a feature works as well as its page suggests. Where a page touches those, it points you to the vendor’s own feature list and free trial.
- Our advice on trials. If a vendor offers a trial, put a week of live jobs through it before you pay for a year. It is the only test that tells you how the software fits your own work.
The free tools here, such as the estimate template, show their working: every total sits next to the inputs it comes from, and the PDF is built from the same data as the live preview, so you can check any figure before you send it.
How We Make Money
Field Service Lab is free to read. Some links to software vendors are affiliate links, usually through the vendor’s own program or a network. If you sign up through one, we may earn a commission at no extra cost to you.
- Commissions never set an order. They do not change a price, the order of a table or the wording of a verdict.
- We do not publish commission rates.
- We say who should skip a vendor, including vendors that pay us, and we link vendors that do not pay us when they are the right answer.
- The disclosure comes first. Any page with a vendor link carries a notice at the top, before the first link.
The full text is on our affiliate disclosure page.
Your Data
We don’t sell your details. The generators and calculators run in your browser: what you type stays on your device, and you never need an account or an email to get your PDF.
No tool on this site asks for your email to make a document. Our privacy page has the details.
Spot an Outdated Price?
Vendors change pricing without warning. If a price on this site no longer matches the vendor’s page, email [email protected] with a link to the page you saw. We will reread the source and update the date once we have.